Please inspect your package immediately upon receipt. All claims must be filed within 48 hours of receipt. If an issue/problem has occurred because of a mistake on our end, we will take care of it immediately.
We are not responsible and will not be able to issue refunds for the following claims:
- Incorrect addresses
- Shipments to P.O boxes
- Shipments to apartment buildings with no concierge. If the courier has no one to leave the box with, they will take it back or leave at a pickup point near by. Due the perishable nature of the product, we want to avoid this situation, especially during warmer months.
- Delayed deliveries due to weather or other "Acts of God". We insulate our packaged for up to 3 days travel time.
- Unopened shipments
- Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables. We ship as soon as we are able to, unless a customer leaves us a note at checkout or emails us right after placing the order to make other arrangements.
- Items that have been discarded or consumed.
We cannot guarantee delivery for specific dates but we can do our best. If you need special shipping arrangements, please email us as soon as you place your order and we will do our best to make it happen.
We do not offer returns on any products in our store. If there is a mistake with an item you ordered on our end, we will offer a refund or credit. Due to food safety concerns, we cannot accept any returns.