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FAQ

Where are you located?

Toronto, Ontario

Do you ship outside of Canada?

Not at the present time. We ship Only to Canada. We ship to most parts of Canada. If shipping to your area is not feasible (too expensive), we will notify you and process a refund as soon as possible.


Do you have a retail store?

At this time we do not have any retail stores open to the public.


Will my perishables survive transit?

We vacuum seal most of our cheeses, then pack them with freeze packs to keep them cold inside insulated packaging. During the summer, we add extra freeze packs and use an insulated shipping container. We avoid shipping to apartment buildings without a concierge and ask that you either ship to a house where the driver can leave the package or to a business. If you want us to ship to an apartment building, we will, but we do not take responsibilty in case the product spoils due to late delivery. Please read our shipping policy


What carriers do you ship through?

We primarily ship through FedEx. We use Purolator and Canada Post for certain locations. We reserve the right to choose the fastest and least expensive shipping solution.


How is shipping calculated?

Shipping costs are determined by the weight of your package, the area code we are shipping to, and whether or not the items you choose are perishable or non-perishable.


Can you give me an approximate cost of shipping to my province?

We use a live rate calculator that provides the customer of the exact rate we pay to Fedex, Canada Post or Purolator. Please add your product to cart and enter the shipping address to see the exact rate you will pay.

Why is shipping so expensive?

Shipping perishables from Ontario to other provinces within 1-3 business days or faster can get expensive. We must use a faster service in order to keep our product cold and fresh when it reaches you. Food safety is our main concern.
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